Refund and Returns Policy
At DAV Creations, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward Refund and Returns Policy to make the process as smooth as possible.
Returns
- Intimate or sanitary goods (e.g., lingerie, swimwear) unless in their original, unopened packaging.
- Personalized or custom-made items.
- Final sale or clearance items.
Refund Exceptions
- Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part.
- Partial Refunds: In some cases, we may issue partial refunds for items that are returned in a used or damaged condition.
Policy Changes
We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@davcreations.com. Our customer service team is here to assist you.
By making a purchase on our website, you agree to adhere to the terms of this Refund and Returns Policy. We appreciate your understanding and cooperation.
- Eligibility: You may return items within 7 days of receiving your order, provided they are unused, unworn, and in their original packaging with all tags attached.
- Initiation: To initiate a return, please contact our customer service team at support@davcreations.com to obtain a return authorization.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refund Processing: Once we receive your return and verify its condition, we will process your refund within 15 days. Refunds will be issued to the original payment method used for the purchase.
- Precautionary Measure: Kindly make sure to make a 360 degree opening video of the parcel to face any kind of circumstances in the future. The opening video should be from the very beginning since you receive the parcel till the very end.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, including return shipping costs if applicable.
Non-Returnable Items
Certain items are not eligible for return, including:
- Intimate or sanitary goods (e.g., lingerie, swimwear) unless in their original, unopened packaging.
- Personalized or custom-made items.
- Final sale or clearance items.
Refund Exceptions
- Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part.
- Partial Refunds: In some cases, we may issue partial refunds for items that are returned in a used or damaged condition.
Policy Changes
We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@davcreations.com. Our customer service team is here to assist you.
By making a purchase on our website, you agree to adhere to the terms of this Refund and Returns Policy. We appreciate your understanding and cooperation.